We Now Ship Worldwide!

FAQs


How can I reach you?

You can contact us at hi@thesingingstork.com. We will reply to every email that we receive, but please allow 72 hours for a response. 

 

What's the status of my order?

You will receive a confirmation email when your order is placed and again when it is shipped. If you have ordered a digital download product, your download will be made available immediately after purchase within the cart page. It will also be sent via email.

If you created an account during the checkout process, sign in with the same email address and password to check on order updates.

We print all of our orders on demand and do not currently hold any stock. Please allow added time for printing and shipment after order. If you do not receive your item(s) after 14 days, please contact us.

 

What if I need to change my order?

Please email us at hi@thesingingstork.com as soon as possible if you would like to change or cancel your order and we will do our best to process your request.

 

What if my order arrived damaged?

If you have any problems whatsoever with your order, please contact us at hi@thesingingstork.com along with any photos of the damage, and we'll be happy to help.

 

What if my order did not arrive?

If you ordered a physical item more than 14 days ago and still haven't received it, please contact us on hi@thesingingstork.com and we'll look into it urgently. If you ordered a digital download and were not able to access the download, please email us and we'll be happy to send you another image.

 

What's your return policy?

We handle returns on a case-by-case basis. If you need help with a recent purchase, please email us at hi@thesingingstork.com. You can also view our Refund Policy here.

 

Where do you ship?

We currently ship in the US to all 50 states and internationally to Canada, Australia and the United Kingdom. Shipping times may vary according to your location.

 

How much does shipping cost?

Shipping rates vary according to the product(s) you order and your location. Shipping rates will be displayed at checkout.

 

What payment methods do you accept?

We accept all major credit cards and PayPal.

 

Who are the artists behind The Singing Stork's beautiful watercolor artwork?

We work closely with select children's watercolor artists across the world. Please let us know if you would like to learn more about our artists, we are working on adding more information to our website.

 

I'd like to partner with The Singing Stork to distribute your artwork. 

Great, we'd love to chat! Send us a note on hi@thesingingstork.com.

 

I'm an artist and would love to be featured on The Singing Stork!

Great, we'd love to learn more about you! Send us a note on hi@thesingingstork.com.

 

Can I contact you by phone?

Our customer support telephone number is ‪(503) 683-3613‬.